Customer service is the key to business success today.  At our "Effective Customer Service, Satisfied Customers" event, you will learn how to make your customer service even more effective with OTRS service management software. Learn how to automate workflows, track customer requests and measure performance with OTRS!

Agenda

14:30 - 15:00 Registration

15:00 - 15:05 Opening of the event, welcome of participants

15:05 - 15:50 Presentation of OTRS

• Christopher Kuhn, OTRS AG - Chief Operations Officer (COO)
  OTRS: Crafting Customer Service Excellence for Over Two Decades
• Sass Szilvia, OTRS Hungary Kft. - Managing Director
  What are the characteristics of good customer service?
• Andreas Bender, OTRS AG - Vice President Consulting
  Fast-Track OTRS Setup: Pre-Built OTRS SaaS Solutions for a Quick Go-Live
• Jens Bothe, OTRS AG - Vice President Information Security
  ISMS: More than just a tool - The path to a living process landscape - Why ITSM is an important component of functional IT security

15:45 - 16:00 Coffee break

16:00 - 16:35 OTRS in the life of companies of different sizes

• Bálint Pápai, Porsche Hungária - Junior Data Analyst
  OTRS service in the life of Porsche Hungaria
• Máté Petrik, Városliget Zrt - IT Director
  Internal and external customer management in the IT services of Városliget
• Andor Végh, Omikron Informatikai Kft - Technical Director
  OMIKRONxOTRS in the IT market: the impact of 15 years of ticket management on everyday life

16:35 - 18:00 Questions, answers
                      Snack and networking, informal discussion